When you transfer an existing website to our servers, the best way to handle the site content is for you to make sure that you have a copy of the website files on your own computer, then publish the files to our servers using a FTP client. This makes sure that you have your own copy of the files and that you know how publish any changes you might need to make in the future.

That said, we're occasionally asked something like this: "I hired a Web designer to create my pages, and she published them for me at the old hosting company. I never make changes to the site, and I don't know how to publish them on your servers. Can you transfer the existing files?"

The answer is that if you have a relatively simple site, we can do this for you in many cases, and we don't charge a fee for it. However, there are some limitations (including situations where it's not possible to transfer a site).

If you'd like us to try to transfer your existing website files, please get in touch with us via e-mail or through the helpdesk.

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